What are the cookie care instructions?
At room temperature: Keep cookies in an airtight container or tightly sealed and store for 5-7 days.
Reheating for freshness: Preheat your oven to 300°F (150°C) and warm cookies for 3 minutes. Alternatively, warm cookies in the microwave for 10-15 seconds.
Avoiding stale cookies: Keep cookies away from direct sunlight, heat or humidity. Do not store with strong smelling foods to avoid flavour absorption.
To fully enjoy your cookies, we recommend savouring them at their freshest! If they’ve been stored, a quick reheat can bring back that warm, just-baked flavour. Pop them in a preheated oven at 300°F (150°C) for 3 minutes or microwave for 10–15 seconds to make them irresistibly soft and gooey. Pair your cookies with a glass of milk, a warm cup of coffee, or your favourite tea for the ultimate treat. Whether you share them with loved ones or indulge solo, our cookies are baked to bring you moments of pure happiness!
When will my order be shipped?
We’re committed to delivering fresh, delicious cookies to your doorstep as quickly as possible. This means your cookies will be baked and shipped within 2-3 business days. Once your order leaves the Butter Batch kitchen and is received by Australia Post, you will receive tracking information.
*Please note that our kitchen processes orders Monday- Thursday. We do not ship orders on Fridays to ensure your cookies arrive as fresh as possible. If you place an order on Thursday, it will be sent the following Monday.
Can I return or get a refund?
Here at Butter Batch each cookie is crafted fresh to order, ensuring you receive the highest quality treats every time. Due to the perishable nature of our products, we do not accept returns or offer refunds.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, and we’ll do our best to resolve any issues. Thank you for your understanding and for choosing Butter Batch.